It is one of the most common reasons peptide suppliers contact us. An app-based business account, bank or payment processor reviews the business, decides the category is outside its policy and closes the account, sometimes with funds held. Here is what to do next, and how to get onto a provider that knows exactly what you sell.
Closures in restricted categories often come with short notice and limited explanation.
Balances or card settlements can be held while the provider completes its exit process.
No account means no customer payments, no supplier payments and difficulty paying tax on time.
We help you get back to trading quickly with a provider that onboards the category knowingly, so the same thing does not happen again.
Fast replacement bankingNamed business accounts from providers with current appetite for research-use-only businesses.
Replacement card processingAcquirers that approve the category knowingly, if your card processing was also closed.
Application preparationWe check your website, terms and documents so the new application reflects your business accurately.
Cleaner setup going forwardBanking and processing matched so settlement lands somewhere stable.
A UK Ltd has its business account closed after a review and needs somewhere for customer payments within days.
A card processor exits the merchant and holds settlements.
A supplier has been closed more than once and applications are now being declined on history.
Most banks, app-based business accounts and mainstream processors treat research peptides as outside their risk appetite. Closures usually follow a review of transactions, website or supplier payments rather than anything unlawful.
Providers normally return balances once their exit process is complete, which can take time. Contact the provider in writing, keep records, and ask for the timeline. For card processors, check your agreement for reserve and settlement terms.
Yes. Being honest about the closure and applying to providers that knowingly accept the category gives you the best chance.
It depends on the provider and your documents. We prioritise speed where you cannot trade without an account.
You can raise a complaint with the provider and, if unresolved, you may be able to refer it to the Financial Ombudsman Service. We are not a legal or regulated adviser, so take appropriate advice if needed.
Give us the detail upfront (volume, set-up, what has been declined) and we can check provider appetite before we speak. We will assess whether there is a suitable provider match and come back to you directly. No obligation, no hard sell.
Have a client in this sector?If you're an EMI, MSB, payment consultant, or adviser with clients in this space you can't service directly — we have a structured introducer arrangement.